JCPenney Custom Decorating

expensive

Posted by danny_88 on 9/19/2009

They advertise up to 70% off retail and there prices are still double the competition. Shop around. Oh, and they use subcontractors, no thanks please.

Response from JCPenney Custom Decorating

Posted on 10/14/2009

I am not sure if you are referring to the "Made to Measure" department, or to the "Custom Decorating" department, but Custom Decorating does not usually use subcontractors for installations and their prices are comparable to other custom designed products for your home.

Extremely poor customer service

Posted by drapes on 7/10/2009

On February 26, 2009 I placed a custom drapes order for my family room. The price was one of the best I had found and the promise date of April 26, 2009 was acceptable. This is the only good part of the story. First, the drapes arrived unlined. I stopped the install and sent them back since this was clearly a mistake. When we placed the order, we specifically addressed this point and the decorator said, "JCPenney does not make unlined, custom drapes." Well, I guess they do. Two events then made matters worse. My credit card was charged for the balance that I owed, even though I had refused delivery. (I opened a dispute with AMEX and received a credit.) Then 2 days after I stopped the install we received a call from our decorator saying it would cost 15% more to have the drapes lined. After spending a lot of time finding and speaking with more senior people in the Custom Decorating department, JCPenney finally admitted their mistake and agreed to line the drapes free of charge. On June 24, 2009, 2 months after the original promise date, the lined drapes arrived for install. Unfortunately, one set of drapes was made too small to appropriately cover the window. Another problem is that one seam on the patio panel was placed wrong and consequently the entire panel hangs funny. (There are several seams in the patio panel and most are almost invisible, so one seam was clearly done incorrectly.) Even though JCPenney is aware of these problems, my credit card was charged (again) for the balance. Nothing has been done in the last 2.5 weeks to correct these problems even with daily calls from me. JCPenney is very eager to get your money, but not very eager to make the customer happy!

don't do it.

Posted by SHERRY4U on 9/18/2008

They are over priced. I didn't think they were on top of things.

No accountability

Posted by 1stmom1st on 4/2/2008

The custom decorating department made a measuring mistake and would not correct it. I had to go to another store and spend $300 to fix thier mistake. I am very disappointed.

Response from JCPenney Custom Decorating

Posted on 5/26/2008

I would like to take the opportunity to try to understand how we were not able to help your situation. Custom Decorating services include in home consultation with a decorator who will measure and order your draperies. We fabricate your window treatments and return to install them. If any error has been made we will (1) have the installer write up the correct size needed. (2) Have vendor/ or workroom make the correct size and (3) Installer will return to your home with the corrected merchandise. If you have any other questions, please feel free to contact us at the JCPenney Home Store (305) 412-0912 Extension 5 (Important) Thank you for understanding that our commitment is give you quality service. Regards Teresa

will try soon

Posted by raymondisadore on 1/31/2008

my girlfriend used this establishment in the past and was comfortable with the service

Response from JCPenney Custom Decorating

Posted on 5/26/2008

I would like to thank you for your exceptional rating for our department. We would like to invite you to use our services this coming month where we will feature our collection at 50% off. We can be contacted at (305) 412-0912 Extension 5 (important) or (305)491-9715 to schedule your appointment with me. Regards, Teresa Sablon